Return & Refund Policy
1. Return Eligibility
We accept returns within 30 days from the date of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or customized items
- Final sale or clearance items
- Items marked as non-returnable
3. Return Process
To initiate a return, please contact us at:
service@wukelr.shop
Please include:
- Order number
- Reason for return
- Photos (if item is defective or damaged)
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
5. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
7. Contact Information
For any questions regarding returns and refunds, please contact:
service@wukelr.shop